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North Carolina attorney general Josh Stein announced a coalition of 12 telephone companies and 51 attorneys general to adopt a program to fight unwanted robocalls. This program includes 8 principles to protect phone users from unwanted robocalls and make it easier to prosecute unlawful robocall perpetrators. Josh Stein, NC Attorney General: “Robocalls are the greatest frustration I hear about from North Carolinians,” said Josh Stein. “Last month, my office announced a robocall petition and within days, we’d heard from thousands of people who have been harmed or harassed by these unwanted and illegal calls. Today, I’m proud to lead this national...

25 September, 2019 /

An N11 code or N11 number (said as n-one-one) is a special abbreviated dialing telephone number within the North American Numbering Plan, which allows access to special services. Each of these eight numbers prevents 10,000 telephone numbers (from N11-0000 to N11-9999) from being used. Only non-geographic area codes, such as toll-free 800/888/877/866/855/844 numbers and 900 numbers may use N11 as the telephone exchange prefix, since the area code must always be dialed for these numbers.Usage is generally assigned as follows:2-1-1: community services, United Way. This service is not available via Carolina Digital Phone Service. Please visit the United Way web site http://www.211.org/ for more information.3-1-1: in some areas used by municipal government services, non-emergency calls. Carolina...

23 September, 2019 /

If you are looking for a way to grow your business, increase efficiency and essentially ensure that your company is firing on all cylinders, then a Virtual PBX solution or Hosted VoIP from a local company like Carolina Digital Phone could be the answer. With this option, you will be able to say goodbye to your telephone system and opt for a virtual service instead. This works through VoIP technology, so there’s no need for a phone line, which means that you are immediately saving costs.You won’t miss out on the crucial solutions you need either. Everything from voicemail to...

21 September, 2019 /

As we recently highlighted, there are 10 reasons why Google Voice is NOT a business telecommunications solution — and the recent integration of Google Voice with G Suite doesn’t change this. In case you’d like a recap, here are the 10 reasons: No Business Caller ID No Technical Support Number Porting Limitations SMS Problems Feature Limitations (e.g. no toll-free numbers, no vanity numbers, no hunt groups, etc.) Blocked Calls Quality Issues Privacy Concerns Voicemail Confusion No Implementation Help Any of these reasons — let alone all 10 of them — is enough to disqualify Google Voice as a legitimate, reliable business...

20 September, 2019 /

Are you currently exploring cloud phone service migration in your business? If so, then it’s important to make sure that you understand how to budget for this effectively. There are lots of ways to make sure that you are keeping this under control and approaching it the right way.One of the best ways to make sure that you are budgeting the right way is to take an inventory of hardware as well as software. Remember a budget is basically an inventory of all the items as well as the associated costs. If you do not include all the items, then...

19 September, 2019 /

Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local cloud service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update or upgrade your cloud phone service, there are several benefits to opting for local cloud providers for law offices.The benefits of cloud phone service for law officesLaw offices deal with a range of clients day in, day out, and they also liaise with other professionals....

18 September, 2019 /

As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment where they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic and isn’t going to let them down in a time of crisis. It’s one of the biggest reasons that schools are starting to adapt to cloud phone systems.Educators are facing a challenge where they need to keep up with the times while continuing to provide...

16 September, 2019 /

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly stands out as one of the leading candidates. As with any software or business investment, though, it’s imperative to weigh up the positive and negative features in order to make a calculated decision for the good of your venture. Here’s all you need to know. What does...

14 September, 2019 /

Why your business will be better with a Hosted VoIP system from Carolina Digital Phone.Your business has decided that upgrading from a costly, inflexible, and restrictive on-premise phone system to an agile, advanced, and affordable hosted cloud phone system is the way to go.However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud-based phone system vendors:1. Do you specialize in installing and supporting hosted cloud phone systems?You want to steer clear of vendors that “dabble” in...

25 August, 2019 /

https://www.youtube.com/watch?v=NhTewwVCVWE Cloud-based PBX vs. Installed On Premise VoIP Server with SIP Trunks. Which One is Right for You? Business needs, growth plans, and in-house expertise will influence your decision. Once you’ve made the decision to replace your legacy phone system with a Voice over IP (VoIP) solution, you must decide whether a hosted service or an on-site installation is better for your small business. Both delivery methods have unique pros and cons, and, like most technologies, one type is not inherently better than the other. Some small businesses will prefer the ease and scalability of a hosted VoIP service, while others will opt...

23 August, 2019 /
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