Request a Quote

While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A number of companies have already made the move to deploy IP phones in order to leverage VoIP capabilities in the enterprise, yet the recession halted some of that spending.You may not realize just how big of a business it is, though. According to the latest statistics, there are one billion people using VoIP services by the end of 2017. Given that there are only 7.5 billion people in the world, that...

01 July, 2021 /

If you are searching for a way to stop robocalls, then you are not alone. In 2020, nearly 4 billion robocalls targeted consumers and businesses across the U.S. And if you thought that the pandemic might have at least put a dent in the global robocall machine, think again. Scammers increased their efforts during COVID-19, with the most common robocalls claiming to provide financial relief, testing and treatments.  Of course, this is in addition to standard robocall fare that has been going on for several years, such as those that falsely claim an intended victim’s identity has been stolen, that...

28 June, 2021 /

Every successful business leader knows that “if we fail to take care of our customer, a competitor will.” Consider these eye-opening statistics: 17% of customers will walk away after just one bad experience, while 59% will leave after a handful of bad experiences. (Source: PWC)Companies that lead in customer service out-perform laggards by nearly 80% (Source: Forrester)Customers who rate a company’s service as “good” are 38% more likely to recommend that company to family members, friends, colleagues, and associates. (Source: Qualtrix XM Institute)  While there are many ways for organizations to improve customer service, among the most effective and most affordable is...

18 June, 2021 /

At Carolina Digital Phone, we take the safety of our customers VERY seriously. That is why we implement the following cybersecurity measures to protect our customers from cyberattacks: Our hosted cloud phone system runs on private and highly secure LAN data networks. These networks are protected by end-to-end encryption mechanisms. Including Transport Layer Security/TLS, Secure RTP for transmitting media, robust password protection for managed routers, and secure web-based dashboard access. In addition, our servers do NOT connect to the public Internet. Our expert team continuously installs and configures security patches and updates.We conduct 24/7 monitoring to proactively detect unusual or suspicious activity. Our...

09 June, 2021 /

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code.Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most affected...

01 June, 2021 /

Motivational and self-help guru Brian Tracy has said that to succeed, it is necessary to “be clear about your goal, but flexible about the process of achieving it”. Indeed, these wise words are as applicable to organizations as they are to individuals. This is more true than ever in today’s business landscape where a flexible workplace is not just a profitable competitive advantage, but a basic requirement for long-term survival.   Below, we highlight three essential tools for a flexible workplace that every organization needs to thrive instead of struggle:  Cloud Phone Systems for a Flexible Workplace A cloud phone system — also known...

21 May, 2021 /

Deciding to make the switch from a conventional phone system to a cloud (a.k.a. VoIP) phone system is a smart move when you consider all of the advantages, which include: Significant initial and year-over-year cost savings. A wide range of enterprise-grade Unified Calling (UC) features such as voicemail-to-email, auto attendant, live call transfer, and more.Seamless scalability.No maintenance, update and upgrade costs.No technical support costs.Reliability and uptime (if the power goes out locally, the system will automatically shift to another area of the state/country where power is operational). The freedom to provide employees with a softphone or a deskphone (or both). Below, we...

07 May, 2021 /

It is widely understood — frankly, it is axiomatic by this point — that good customer service is important. However, the enormous impact and influence of customer service on today’s business landscape is truly eye-opening. Consider the following: 52% of customers have made an additional purchase from a company after a positive customer service experience. (Source: Dimensional Research) 86% of consumers are willing to spend up to 25% extra for better customer service. (Source: Squaretalk) 61% of customers have switched brands due to poor customer service. And nearly 50% have done so within the last year. (Source: Microsoft)   The moral to this statistical story...

30 April, 2021 /

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a thing of the past. You might not have one at home at all. But, at work, having a phone is still...

23 April, 2021 /

While 2020 was a very challenging year for obvious reasons, there were some bright spots as well. And one of the most encouraging and uplifting stories was North Carolina being named “2020 State of the Year” by Business Facilities Magazine. This is the first time — but certainly will not be the last time — that North Carolina has earned Business Facilities’ top honor. A title that has been bestowed annually since 2007. North Carolina earned top 10 rankings in several key categories for the "2020 State of the Year": Best Business ClimateWorkforce DevelopmentManufacturing EmploymentForeign Direct InvestmentBiotechnologyInstalled Solar PowerUnmanned Aerial SystemsFastest-Growing States...

15 April, 2021 /
Show more
Loading...