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When you are working remotely, it’s more important than ever to establish communication solutions for you and your team. Working remotely does not mean that communication should decrease; in fact, it’s quite the opposite. Get yourself organized and arrange team meetings via video conferencing as often as you need too. Use instant messaging as opposed to email, so that staff can contact you faster and in real-time....

10 February, 2022 /

Today, February 8th, is National Boy Scout Day. The Scouting movement in America began in 1909 when a Chicago publisher by the name of William Dickson Boyce became lost in the London fog and was assisted by a young boy to find his way.  As a proud Eagle Scout, I have incorporated the values I learned from my scouting days into my everyday life as well as my business. Scouting gave me many lifetime values that I still practice today. I consider myself in good company - there is a long list of Boy Scouts who have gone on to accomplish...

08 February, 2022 /

At Carolina Digital Phone, we have been installing and supporting VoIP phone systems for more than two decades. And while our customers come from a variety of industries and sectors, they all ask the same key question: is a VoIP phone system reliable? The answer to this relevant and essential question is an unqualified YES. After all, you do not survive for two decades — and earn hundreds of 5-star reviews — if you sell an inferior product. Eventually, the truth comes out and there is nowhere to hide. Of course, we do not expect our customers to accept that our VoIP...

04 February, 2022 /

If you ask employees what they love about their hosted cloud phone system, you'll get a similar answer. The wide variety of features is always at the top of the list.Whether they’re getting voicemails and faxes delivered directly to their inbox, using video conferencing to connect with colleagues, creating customized auto-attendant to streamline things — or any of the hundreds of features available — the biggest complaint you will hear from employees is why didn't we get these phones sooner?!?https://www.youtube.com/watch?v=pxlTKuB3mBgIn fact, you'll find some of the biggest supporters of cloud-based phone systems are supervisors. They love features like Live Call...

25 January, 2022 /

There are many important reasons why school boards across the country have switched from an expensive and inflexible old-fashioned landline phone system to a cost-effective and future-proofed VoIP phone system. However, when it comes to using a VoIP phone system on a day-to-day basis, what teachers, administrators, executives, and all other staff love the most are features, features, and yet more features!  Below, we highlight 7 key VoIP features for schools that have staff saying “wow, this is amazing — how in the world did we manage before this?”: Key VoIP Features for Schools: Auto Attendant Auto Attendant is an automated, customizable, and...

18 January, 2022 /

If your organization evaluates various VoIP (a.k.a. cloud-based) phone systems, you will naturally focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But another piece of the puzzle will ultimately determine whether your investment is rewarding and profitable or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You Onsite Coverage Ideally, many of your support-related issues can be dealt with remotely. However, there might...

13 January, 2022 /

The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls, and sending more emails than ever before. When you take into account how many millions of people around the world are changing their working habits in these ways, it’s clear that the internet will be under greater strain than ever before.So, can the internet handle all this new traffic and how might...

08 January, 2022 /

Here we are at the beginning of a brand new year full of possibilities. It’s a fresh start, a clean slate, and an opportunity to turn an ordinary year into an extraordinary one.  And of course, this is also when we make New Year’s Resolutions. And so, on behalf of everyone at Carolina Digital Phone, in 2022 we resolve: To continue delivering the industry’s BEST LOCAL CUSTOMER SERVICE. Some companies merely “go an extra mile.” We go an extra marathon!  To ALWAYS have US-based Customer Service Specialists. We never wavered from this pledge, and we never will.  To stay on the LEADING EDGE of...

29 December, 2021 /

Our world is getting more and more complicated. Consider this: it is estimated that until 1900, human knowledge doubled once every 100 years. Then by 1945, it doubled every 25 years. And by 1982, it doubled every year. Now, experts are saying that knowledge doubles EVERY 12 HOURS. Why do I bring this up? Because as the holidays quickly approach, I urge you to take a break from the complexity and “noise” out there, and reflect on the SIMPLE and TRUE things that make life such a joyful journey.  I am reminded of the lyrics to the classic song Happy Xmas (War...

21 December, 2021 /

While effective communication is important in all industries and organizations, it is especially crucial in the education sector, which continues to face unprecedented challenges and pressures in the age of coronavirus. Below, we highlight four ways to dramatically yet cost-effectively improve your school communications: #1: Improve School Communications with a Cloud Phone System  A cloud phone system is vastly superior to a conventional landline phone system. Key advantages include: Significant cost savings: minimal up-front CapEx costs, no ongoing maintenance or technical support expenses, no domestic long-distance fees, and no need to replace the phone system every few years.  Mobile apps that enable teachers, administrators,...

17 December, 2021 /
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