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Additional Featured Options

Call Center Add-On
Video, Fax & Conferencing Upgrades

Take advantage of these features for your business for every user

General

  • Unlimited Calls within the US & Canada (5¢/min international calls available)
  • Affordable Toll-Free Rates
  • Seamless Scalability
  • Customizable Calling Features
  • Multiple Devices Per User
  • Dial by Name Directory (first or last)
  • Dial by Extension
  • Complete Call History
  • 1 Gig FREE Call Recording
  • iOS & Android Mobile App
  • Usable with Headsets and Handsets
  • Custom Hold Music
  • International Call Block
  • Comprehensive Training Including
  • Caller ID
  • Caller ID Block
  • Do Not Disturb
  • Call Waiting
  • Distinctive Rings
  • G-Suite Integration
  • HIPAA Compliant
  • Geo-Redundant Data Centers

Voicemail & Text Messaging

Fax

  • Unlimited Online Digital Faxing (HIPAA compliant) as low as $17.50 per month.
  • Standard Fax Machine Integration
  • Visual Voicemail
  • Centralized Voicemail
  • Voicemail to Email
  • Voicemail to Email w/Text Transcription
  • Voicemail Indicator
  • Unified Messaging
  • Team Messaging
  • Unlimited Business SMS & MMS *(talk to sales for pricing)

Paging & Intercom

  • Handset Paging
  • Overhead Paging Available
  • Integration with Existing Paging System

Video & Conferencing

  • Video Conferencing up to 4 Participants

Call Routing & Transfer

  • Blind Call Transfer
  • Attended Call Transfer
  • Voicemail Transfer
  • Advanced Call Routing
  • Auto Attendant (multiple languages)
  • Auto Attendant for Every User
  • Hunt Groups
  • Round Robin Groups
  • Call Forward Externally
  • Call Forward Main Numbers

Call Pick Up

  • Directed Call Pick Up
  • Group Pick Up
  • Site Pick Up
  • Domain Pick Up

Upgrades

Video Conferencing

Video Collaboration

+$8

per user/month*

  • Up to 25 Participants (host, your business attendees, or outside guests)
  • Includes DID number
  • Collaboration & Webinar Format Options Available to Host
  • Screen Share Available to Host
  • Integrated Calendar Invites
  • Video Recording

Video Collaboration
(with Webinar)

+$35

per user/month*

  • Up to 100 Participants (host, your business attendees, or outside guests)
  • Includes DID number
  • Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
  • Screen Share Available to Collaborators
  • Integrated Calendar Invites
  • Video Recording

Enterprise
Web Conferencing

+$95

per user/month*

  • Up to 300 Participants (host, your business attendees, or outside guests)
  • Includes DID number
  • Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
  • Screen Share Available to Collaborators
  • Guest Chat Available
  • Guest Webinar Registration
  • Integrated Calendar Invites
  • Video Recording

*fee is only applied to the user(s) you request for this upgrade

Faxing Options

Single User Fax

+$17.50

per user/month

  • Single user
  • Unlimited incoming/outgoing faxes
  • Includes dedicated fax number

Group Fax

+$35

per group/month

  • Up to 10 users
  • Unlimited incoming/outgoing faxes
  • Includes dedicated fax number​
  • Delivered to a group fax account

Dedicated Fax Appliance

+$17.50

per line/month*

  • Single user
  • Includes dedicated fax number
  • *Requires Fax ATA ($185 one-time purchase)
  • *Requires a dedicated fax appliance (not included)

Conferencing With Dedicated Bridge

Standard Phone Conference

+$8

per line/month

  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require Leader to Start
  • Begin and End times
  • Up to 10 Participants
  • Includes DID number
  • Show Participants
  • Announce Participants
  • Arrive/Depart Tones

Expanded Phone Conference

+$18.75

per line/month

  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require Leader to Start
  • Begin and End times
  • Up to 25 Participants
  • Includes DID number
  • Show Participants
  • Announce Participants
  • Arrive/Depart Tones

Enterprise Phone Conference

+$65

per line/month

  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require Leader to Start
  • Begin and End times
  • Up to 100 Participants
  • Includes DID number
  • Show Participants
  • Announce Participants
  • Arrive/Depart Tones

Call Center Add-On

+$10

per user/month*

General

  • Ability to Log in and Log Out of Call Queue
  • Call Queue Routing
  • Call Wrap Up Options
  • On Demand Call Back
  • Announce To Caller
    -Placement in Call Queue
    -Average Hold Time
  • SMS Queuing
  • Real Time Call Analytics Reporting (Can be scheduled to send via email)
  • Queue Statistics
  • Agent Statistics

Automatic Call Distribution

  • (ACD)
    -Longest Idle
    -Round Robin
    -Ring All
    -Linear Hunt
    -Linear Cascade (Ring Initially & After Timeout)

Monitoring

  • Listen In

no ability to talk to either agent or caller

  • Whisper Only

one-way audio with agent only

  • Barge In

full two-way audio with agent and caller

  • Call Recording

Call Queue Features

  • Agent Ring Timeout
  • Average Wait Time
  • Average Handling Time
  • Average Wait Time
  • Average Handling Time
  • Abandon Rate
  • Callers Waiting
  • Calls Answered
  • Call Volume
  • Max Expected Wait Time
  • Max Queue Length
  • Queue Ring Timeout

*fee is only applied to the user(s) you request for this upgrade