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Included Features

Everything You Need. Built-In

Powerful features to help your team communicate, collaborate, and sty productive-anywhere, on any device.

All Plans Include

General

  • Unlimited Calls Within the US & Canada (5¢/min international calls available)
  • Auto-attendant (multiple languages)
  • Dial by Name Directory (First or Last)
  • Dial by Extension
  • Visual Voicemail
  • Voicemail to Email with Text Transcription
  • iOS & Android Mobile App

View Call Center Add-On

View Available Integrations

Text Messaging

  • Team Messaging
  • Business SMS & MMS (available for additional charge)

Video & Conferencing

  • Video Conferencing up to 4

View Video Conferencing & Video Upgrades

Fax

  • Unlimited Online Digital Faxing (HIPAA Compliant)
  • Standard Fax Machine Integration Available

Call Pick Up

  • Directed Call Pick Up
  • Group Pick Up
  • Site Pick Up
  • Domain Pick Up

Paging & Intercom

  • Handset Paging
  • Overhead Paging Available
  • Integration with Existing Paging Systems

Call Transfer

  • Blind Call Transfer
  • Attended Call Transfer
  • Voicemail Transfer

All Plans Include

Miscrosoft Teams

Chrome Extension

CRM

& More!

Don’t see an integration that you need? Please, talk with sales.

Video, Conferencing & Webinars

Business Team Video Collaboration

  • Up to 25 Participants (host, your business attendees, or outside guests)
  • Collaboration & Webinar Format Options Available to Host
  • Screen Share Available to Host
  • Integrated Calendar Invites
  • Video Recording

Business Team Video Collaboration (with Webinar)

  • Up to 100 Participants (host, your business attendees, or outside guests)
  • Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
  • Screen Share Available to Collaborators
  • Integrated Calendar Invites
  • Video Recording

Enterprise Web Conferencing

  • Up to 300 Participants (host, your business attendees, or outside guests)
  • Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
  • Screen Share Available to Collaborators
  • Guest Chat Available
  • Guest Webinar Registration
  • Integrated Calendar Invites
  • Video Recording

Conferencing with Dedicated Bridge

  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require Leader to Start
  • Begin and End times
  • Up to 10 Participants
  • Save Participants
  • Announce Participants
  • Arrive/Depart Tones

Call Center

General

  • Ability to Log in and Log Out
  • Call Queue Routing
  • Real Time Call Analytics Reporting (Can be scheduled to send via email)
  • Queue Statistics
  • Agent Statistics

Automatic Call Distribution (ACD)

  • Longest Idle
  • Round Robin
  • Ring All
  • Linear Hunt
  • Linear Cascade (Ring Initially & After Timeout)

Monitoring

  • Listen In
  • Whisper Only
  • Barge In
  • Call Recording
  • one-way audio with agent only
  • no ability to talk to either agent or caller
  • full two-way audio with agent and caller

Call Queue Features

  • Agent Ring Timeout
  • Average Wait Time
  • Average Handling Time
  • Calls Answered
  • Callers Waiting
  • Max Expected Wait Time
  • Max Queue Length
  • Queue Ring Timeout

Need help Choosing Right Plan?

Talk to our team to find the better solution, for your business.

Why Choose Us

Carolina Digital Phone, Inc.